MN
Mundi N

1 reviews | Active since Dec 2013

04 Apr 2022, 09:27

Terrible customer care service at Foschini Cresta

On Friday 1st April 2022, I visited the Cresta Mall Foschini store. I must say the service was terrible. The lady at the till was rude and looked like she did not want to do her work. Secondly the lady punched in the wrong amount for one item. We had to run around and speak to a "manager" who in turn was extremely rude and treated us the Customer with such disrespect. This is not the first time I have experienced such behaviour. This kind of treatment of a client is unacceptable and regrettable because we are meant to be treated with respect. Needless to say I will not be returning to that store ever again. Kindly improve the training of your employeees on the floor or rather employee people who are passionate about serving others. Unfortunately I did not get the employees names, needless to say that is irrevelant! Thank you

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Replies (1)
Foschini
Foschini's reply04 Apr 2022, 13:43
Official
Dear Mundi,

We are concerned to learn about the experience you’ve had, and would like to extend our sincere apologies.

Please be assured that this is not the level of service we strive to provide our customers. 

We have escalated this matter with our team would like to get in touch with you directly to discuss this further and reiterate our apologies. 

Kind regards, 
The Foschini Team