Terrible client service from the tfg retail group

Specifically the 'hi online store'. I attempted to order something on the 26th of november and have been redirected to place the same order 3 times.

My order has been cancelled without any notification whatsoever from the tfg retailers. Ive spent many hours calling there client care but the only help they have been able to provide was to re order. I've attempted emailing them only to be redirected to the client care or when i do get a response apologies are made for inconvenience,but no solution given. I called the client care again and the only solution that they have is to place the order again, which is said to take a minimum of 5 days, as that is the steps that should be followed. How does this help me if no guarantees can be made on a delivery date as this is a christmas gift. What is even more dissapointing is that the first purchase i made and my account credited for was done on cyber monday meaning i had a discount, after they cancelled and told me to re order that discount no longer app**** and i was told i had to pay the normal price. I am in the retail industry and this is not the service i would ever give a client and dont see why this should ever be allowed by any company. This is absolutely disgusting and the service i have received leads me to believe this is a norm, i have a good mind to close my account and end my relationship with the tfg group.