1 reviews | Active since Apr 2017
Telephone Harrasment from *** Foschini Group!
<p>I am beyond fed up of receiving calls from ********** 000 every single day and not only once but more then 3 times and when I answer the line drops. This has to stop! besides not to long ago i received a text not directly addressed to me. It was a Final request for payment, I was extremly worried and confused at the same time because I pay my account regularly every month. I always pay my installment and not the total due in order to settle my account balance quicker. I then went to the nearest branch and I checked my account status and it was GOOD. I was told there's a mix up with contact number. I have my number for more than 5 years and only recently this harrasment started. Can anything be done about this or do I have to go to the Ombudsman.</p>
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you to hello peter for making sure this is dealt with efficiently and not brushed off as it was when I went to the store. I definitily think that the data Foschini hold is out dated and not aligned with systems. If they could make this simple for the customer then make the option available to the consumer based on customer preference method of how they manage the account. i.e. online etc.
Thank you to hello peter for making sure this is dealt with efficiently and not brushed off as it was when I went to the store. I definitily think that the data Foschini hold is out dated and not aligned with systems. If they could make this simple for the customer then make the option available to the consumer based on customer preference method of how they manage the account. i.e. online etc.
Good day,
We are glad that we could assist with resolving your query.
TFG
Good day,
We are glad that we could assist with resolving your query.
TFG