Systems and Service not Customer Friendly at all

<p>Good Day</p> <p> </p> <p>I would like to make a complaint about something that happened to me this last weekend.</p> <p> </p> <p>I went into your Fix store at Cape Gate mall and purchased 2 items, however, when I got to the till I was told I have insufficient funds on my card. It is impossible because I have only spent about R 2000.00 on the card and you will see I could shop for much more. Upon this happening, I showed the cashier my last statement I received from Foschini and she gave the call centre a call. The call centre agent was extremely rude when I asked him for the previous call as proof of contacting the call centre during the week he straight out denied it! </p> <p> </p> <p>This is when the real problem started. The call centre agent had said that my account had been frozen due to my 2 online purchases during the week. Now NO ONE FROM THE TFG CALL CENTRE TRIED TO CALL ME, INFACT I called the call centre after purchasing the second online order to ensure I would receive them in the 3-5working days.</p> <p> </p> <p>So my question to you TFG, why put your customers through the humiliation in store, rather than contacting them, before you say you tried contacting me, I received no missed calls, no voice messages, no e-mails or SMS as you usually do correspond with me via all those avenues? What if my card was ****** what would you have then done, other than make me pay the bill?</p> <p> </p> <p>The service I received from your call centre and store this past weekend was atrocious. I really need some response as to what happened with my account this past weekend and how you plan on rectifying the situation?</p> <p> </p>