subscriptions

I had paid my account in full early December. On the 18/12/2015 i received a sms to inform me that i have an outstanding balance. I called customer service and they advised me that it was all the subscriptions on my account and it will be cancelled and they charges reversed. On the 21/12/2015 i received my statement and it still showed the same amount outstanding. i called customer service and spoke to a lady and she says that i still have to pay the amount and that i was suppose to phone and cancel all the subscriptions. Nobody informed me that i had to call and cancel anything. I asked her to speak to someone higher than her, she was rude and asked me to hold, to which the line went blank and i hadn't spoken to anyone higher than her. It is really frustrating to keep calling the Foschini call centre and getting no assistance.