Submitted a claim for a cell phone

December 2014, I have submitted a cell phone claim in Menlyn Shopping Mall at Foschini to a shop assistant name Deneo. I followed it up on the 06 January 2015, when I make a follow up I found out that the insurance people (TFG) had not received the paperwork. I had to submit the paperwork again direct to them then they told me to wait for about 7 working days. I have been calling them to find out how far is the process?, till today they have been passing the buck telling me that the underwriters have not given them the go ahead. Today is the 10 February 2015, how long does it take for an underwriter to do his/her job? <br> <br> When I call today spoke to Roslyn Adams (Supervisor) she told me that they've got a deadlock \really!!!"Which I did not believe her"