story of my account ....****ed for days

I am so disgusted by the services I didn't get at Foshini Cresta branch I spent almost two hour waiting(standing) for a way forward bearing in mind I am 7 months pregnant but it was like hitting blood out of a stone like really I spoke to 2 managers there but still nothing was resolved after almost 2 hours.<br> STORY OF MY ACCOUNT:I am looking to close my account however that can't happen as I paid a 1000 rand extra in the account. I went to South Gate Total Sport advised of what I wanted to do they called their inquiries desk the feedback I got was that I can either send proof of payment or go to Cresta Foshini to get that 1000 as the last payment was made there... now am ****ed!!! Cause it's an inconvenience I have to drive there with the hope of knowing I will get my 1000 rand and close the account FINALLY.<br> LITTLE DID I KNOW: now am at Cresta Foshini theY make the same call that South Gate Total ports made now the information changes they tell them I need to send in my bank statement id copy what the hell for? Now I lose it and because am losing it now am sent from 1 manager to the other... and after almost 2 hours I tell the lady manager there that I have to leave if she can k