MS
Mpho S
1 reviews | Active since Oct 2010
29 Feb 2016, 14:20
Stores Offline
On the 27 Feb. 2016 I went to pay my Account, TotalSports only 1 tiller working with a long ques, Sports Scene the tiller keeps swiping the card and finally says the system refuses to accept my card I must go to another TFG store, I went to Fashion Express and the tiller says we are offline. for God's sake it's month end you need your payment but your stores are offline, how must I pay if your stores are offline, I am not an EFT fan due to high banking payments. Will you ever sort out the offline problem especially at Bloed Street Mall as this is becoming a habit?
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Foschini's replyOfficial
29 Feb 2016, 14:52Hello MSESING,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply29 Feb 2016, 14:52
Official
Hello MSESING,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,