KC
Khanyiswa C
1 reviews | Active since Nov 2019
14 Oct 2021, 17:54
Store closed 20 min before scheduled time
So I went to the Foschini store at Gugulethu Square and I find it closed at 17:40 when I asked over the window why they closed before 18:00 there was no answer just that they are closed. And I could see that there was only 1 person at the store all other staff has already left.
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Replies (2)
Foschini's replyOfficial
15 Oct 2021, 12:25Dear Khanyiswa,
Thank you for taking the time to bring this to our attention. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We have escalated this with our team and would really appreciate the opportunity to contact you directly regarding your experience.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We have escalated this with our team and would really appreciate the opportunity to contact you directly regarding your experience.
Kind regards,
The Foschini Team
Foschini's reply15 Oct 2021, 12:25
Official
Dear Khanyiswa,
Thank you for taking the time to bring this to our attention. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We have escalated this with our team and would really appreciate the opportunity to contact you directly regarding your experience.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We have escalated this with our team and would really appreciate the opportunity to contact you directly regarding your experience.
Kind regards,
The Foschini Team
Foschini's replyOfficial
28 Oct 2021, 17:55Dear Khanyiswa,
We have been notified that the store was contacted to convey your feedback regarding closing times. We do thank you for bringing this to our attention and would like to once again apologise for the inconvenience.
Kind regards,
The Foschini Team
We have been notified that the store was contacted to convey your feedback regarding closing times. We do thank you for bringing this to our attention and would like to once again apologise for the inconvenience.
Kind regards,
The Foschini Team
Foschini's reply28 Oct 2021, 17:55
Official
Dear Khanyiswa,
We have been notified that the store was contacted to convey your feedback regarding closing times. We do thank you for bringing this to our attention and would like to once again apologise for the inconvenience.
Kind regards,
The Foschini Team
We have been notified that the store was contacted to convey your feedback regarding closing times. We do thank you for bringing this to our attention and would like to once again apologise for the inconvenience.
Kind regards,
The Foschini Team