Store Assistants Not Asssiting

<p>I went to the Mall of Africa store to try and get samples of some beauty products.</p> <p> </p> <p>To my suprise, I walked around the cosmetics section of the store for a good 10 minutes while the lady and gentleman who were working there just looked on and continued chatting to each other. It's not like they were restocking shelves or assisting other customers or anything productive, they were literally just standing and chatting to each other while I walked around, confused and looking for what I was looking for.<br /><br />Fast forward to me finally accepting that they're not going to help me, I decide to walk to them and ask for assistance and the lady walks with me.<br /><br />I show her an email on my phone telling her what I am looking for and asked for a sample. She responded that the product doesn't have samples. So I ask her, why would Foschini send me an email telling me to go ask for a sample at my nearest Elizabeth Arden counter and she says she doesn't know why, and when did I get this email (I didn't see the relevance of this question even). She tells me no, Elizabeth Arden didn't send them samples...<br /><br />I'm not sure how the training goes, but I believe if you dont have something in the store, you should check the system and refer the customer to the closest store that has stock. Otherwise, you take down the customers details and you notify them when the stock is available.</p> <p> </p> <p>But what do I know, I'm just a customer.</p> <p> </p> <p>I then asked her for some samples of the Yardley transluscent fixing powder. The loose one.<br /><br />She tells me I can't get one because they dont give them. I then asked her, how will I get to test the product before I purchase it. The last thing I want is to purchase the powder only to find that it ends up giving me flash back or something that renders it useless and a waste of money to me.<br /><br />Needless to say, I walked out of the store unimpressed not only with the lady but with the store in general.</p> <p> </p> <p>I think the lady needs training on how to speak to customers. She needs to be polite and proactive. She didnt even offer to dust some of the powder on my face so I could try it. </p>