****** card

I was hijacked on Saturday 28 February 2015 - case number 1/3/2015. I went to Foschini in Boulders on Sunday 01 March to block all my accounts. When I get to Foschini the lady (very light completion lady) said she can only block my card but can't issue me with another card because I don't have credit, and I said I have +-R6000 credit. Then I decided to leave. On Monday I called Foschini's call centre and the lady who answered said I should go back to the store because what the lady told me is incorrect. I went back to the store yesterday (08 March 2015) and was helped by Victor who also told me that I should bring an ID copy - I asked if they can't make copies and he said I should bring an ID copy and proof of address. I asked why all these things after answering all security questions that I was asked. He said that's the procedure. I explained to him that I was there last week and was turned back - that's money and also my time. I don't mind paying off my account and close it, If Foschini doesn't value me as a customer. I can't be sent from pillar to post to get a replacement card. Bearing in mind that I catch 2 taxis to get to Boulders and its not my fault that I was hijacked