STINGKING SERVICE FROM FOSCHINI

I'm a very unhappy customer. Being loyal one for more than 30 yrs. My son purchased a 80ml "New Lady Million Fabulous" paco rabanne, eau de parfum for R1605.65 on line from Foschini. Because I have used the original one already, I did not bother to try the new one because I had some in the old bottle. When I eventually used the new one for the first time, I discovered that the it smells like 'SPICES'. I asked my son to return it, but being young, he did not know what to do. I took it upon myself and try to return it on Saterday, 12 February 2022. Spoke with three people at Cape Gate. Jayghree, Leonie and Andie. This so called manager promised to help me and to call me back on Monday, 14 March 2022. Today is Wednesday 16 March 2022, already. I had to go back to Cape Gate to find out what is happening just to find out these three ladies are on leave. I was told that they cannot take it back. I than called Foschini customer services and spoke with Nazli who put me on hold to find out from Wendy "so called team leader" Got the same answer from Nazli. She than tried to speak to Machem"so called manager" who gave her the same answer. I don't want a refund. I would like to swop it for the "original Lady paco rabanna eau de parfum" As you know this does not come cheap to let this goes to waist.