Still waiting for that call

I have heard and spoken to the managers of the stores I reported but I have not heard from the Customer Service Representative. To me this seems like 'Foshini' the brand and the company is not taking the blame but shifting it to the managers as if they were aware of this. This *****s all the parties involved including the top management. It simply shows where the staff comes from that's why they disregard the people paying their salaries. I hope this pushes the right buttons.