OV
Ola V
1 reviews | Active since Jun 2017
26 Jul 2017, 12:46
*****ing Through Billing
<p>I have logged a complaint about my account that was inappropriately enlarged by Foschini. The feed back on that complaint is unfortunately even worse then the guptas' stories.... Since the complaint, I was called ONCE, by a lady who promised me that she will bring the situation under the attention of management... the supposedly "big wigs" of the company and get back to me. That was on 03 July 2017, but up till today, I have not heard from her again. In stead I have been undated with numerous call about my account that is in "ARREARS". Every day a different person calls me and ask me the same question... I have been very polite and asked them to please listen to the previous "voice recordings" that they claim to make but I was told that only "management" listens to it when neccesary. So I explain every day that I am not paying until my account is sorted out and then yesterday I almost lost it. A coloured girl called...yes I mention the race because she was quite rude... and when I referred her to my previous complaint and told her that if they don't do anything about my situation, I will have to come back to Hello Peter and she was quite rude asking me why would I go to Hello Peter if she is asking me about my problem. APPARENTLY, THE GREAT AND HUGE FOSCHINI GROUP, DON'T HAVE THE FACILITIES ON THE SYSTEM TO MAKE A NOTE THAT MY CASE IS UNDER REVIEW BECAUSE ALL THEY CAN PUT ON THE SYSTEM IS THIS PHRASE "CLIENT REFUSES TO PAY THE ACCOUNT". SO TODAY, I GOT ANOTHER CALL FROM THEM AND I LOST THE PLOT...TOTALLY...</p> <p>So this is what I would like to tell the "Big Wigs" of the Foschini Group. 1. NO MADAM/SIR, I AM NOT YOUR PERSONAL ***GY BANK FROM WHOM YOU CAN TAKE MONEY WHENEVER YOU FEEL LIKE IT. 2 NO MADAM/SIR, WE ARE NOT ALL SITTING IDLY BY AND CLAP HANDS WHILE WE SEE HOW YOU DRAIN OUR POCKETS WITH ******** BILLING SO THAT YOU CAN FUND YOUR PERSONAL LIFE STYLE OF SQUANDERING OTHER PEOPLE'S MONEY. 3. NO MADAM/SIR... I AM NOT STUPID. I KNOW THE LAW AND I KNOW YOU CAN BILL ME FOR A CALL...IF YOU MADE IT AND I ANSWERED BUT I ALSO KNOW THAT IF I ANSWERED THE CALL, YOU CANNOT ADD A BILLING FOR A LETTER AS WELL AS AN EMAIL AND A FEW SMS' JUST BECAUSE YOU THINK I WILL NOT PAY ATTENTION. 4. I PAY MY BILLS AND HAVE BEEN PAYING THIS ACCOUNT OF MINE FOR ALMOST 15 YEARS. 5. I KNOW YOU HAVE PROBABLY ADDED ANOTHER R20.52 FOR EVERY CALL YOU MADE AFTER MY FIRST COMPLAINT BUT I WANT TO CATAGORICALLY STATE THAT "I WILL NOT PAY IT!!!!!"</p> <p>I thus hope that this complaint will also get the attention of all your other clients and that they will also look at their account and question your devious dealings.</p> <p> </p> <p>Regards</p> <p>L M Vorster</p>
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Foschini's replyOfficial
26 Jul 2017, 13:15Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Foschini's reply26 Jul 2017, 13:15
Official
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
OV
Ola V's updateReviewer Update
17 Aug 2017, 10:06Once again I have to be negative about this Markhams account of mine. Yes, I was called one more time about this unfair billing and the lady who called me was like a scratched record. She keeps on saying, "Ma'am, according to the Credit Act, we have the right to charge you for the calls we make to you". My response, "Yes, I understand that you can bill me for a call but my argument is not the fact that I was billed for the call, my argument is that, why was I billed for the call, 2 sms', an email and a Letter of Collection, AFTER THE ARRANGMENT WAS MADE TELEPHONICALLY, that I will pay the account on the 25th. If it is that you did not get hold of me by phone, I understand that you have the right to then try and locate me any which way possible." Her response... "Ma'am, according to the Credit Act, we have the right to charge you for the calls we make to you". And so it goes on and on and on. I told her that their is a Credit Act but the company must also make sure that there parrots who work for them learn about the Consumers Act and what the consumers rights are. I eventually told her to leave me alone, as I was at work, and that she must sort this matter out and bring it to the attention of THEIR THIEVING BOSSES, but she kept on saying the same thing, " Ma'am, according to the Credit Act, we have the right to charge you for the calls we make to you". SO THIS IS MY NEW MISSION, I WILL CLOSE MY ACCOUNT WITH THE FOSCHINI GROUP AND START A CAMPAIGN TO MAKE PEOPLE AWARE OF THE "GUPTA" ATTITUDE OF THIS SPECIFIC COMPANY. I WILL MAKE SURE PEOPLE SCRUTINIZE THEIR ACCOUNTS FOR ANY DISCREPANCIES AND AS FAR AS POSSIBLE ENCOURAGE PEOPLE TO SEEK LEGAL ACTION AGAINST THESE TYPE OF *******. I WILL ALSO POST ON MY FACEBOOK THAT PEOPLE BE AWARE OF THIS COMPANY WHO MAKES ALL THESE WONDERFUL PROMISES AND ONCE YOU HAVE AN ACCOUNT WITH THEM, THEY MAKE EVERY MEANS TO ***** MORE FROM YOU THEN WHAT YOU OWE THEM. I WILL ENCOURAGE PEOPLE TO "NOT OPEN ACCOUNTS WITH THIS FOSCHNI GROUP" AND OTHERS TO CLOSE THEIR ACCOUNTS. I hope that the Foschini Group will take note and even though they think that they are untouchable they, they must remember their is a Biblical Principal which is in play all the time..."what you sow, you WILL reap".
OV
Ola V's update17 Aug 2017, 10:06
Reviewer Update
Once again I have to be negative about this Markhams account of mine. Yes, I was called one more time about this unfair billing and the lady who called me was like a scratched record. She keeps on saying, "Ma'am, according to the Credit Act, we have the right to charge you for the calls we make to you". My response, "Yes, I understand that you can bill me for a call but my argument is not the fact that I was billed for the call, my argument is that, why was I billed for the call, 2 sms', an email and a Letter of Collection, AFTER THE ARRANGMENT WAS MADE TELEPHONICALLY, that I will pay the account on the 25th. If it is that you did not get hold of me by phone, I understand that you have the right to then try and locate me any which way possible." Her response... "Ma'am, according to the Credit Act, we have the right to charge you for the calls we make to you". And so it goes on and on and on. I told her that their is a Credit Act but the company must also make sure that there parrots who work for them learn about the Consumers Act and what the consumers rights are. I eventually told her to leave me alone, as I was at work, and that she must sort this matter out and bring it to the attention of THEIR THIEVING BOSSES, but she kept on saying the same thing, " Ma'am, according to the Credit Act, we have the right to charge you for the calls we make to you". SO THIS IS MY NEW MISSION, I WILL CLOSE MY ACCOUNT WITH THE FOSCHINI GROUP AND START A CAMPAIGN TO MAKE PEOPLE AWARE OF THE "GUPTA" ATTITUDE OF THIS SPECIFIC COMPANY. I WILL MAKE SURE PEOPLE SCRUTINIZE THEIR ACCOUNTS FOR ANY DISCREPANCIES AND AS FAR AS POSSIBLE ENCOURAGE PEOPLE TO SEEK LEGAL ACTION AGAINST THESE TYPE OF *******. I WILL ALSO POST ON MY FACEBOOK THAT PEOPLE BE AWARE OF THIS COMPANY WHO MAKES ALL THESE WONDERFUL PROMISES AND ONCE YOU HAVE AN ACCOUNT WITH THEM, THEY MAKE EVERY MEANS TO ***** MORE FROM YOU THEN WHAT YOU OWE THEM. I WILL ENCOURAGE PEOPLE TO "NOT OPEN ACCOUNTS WITH THIS FOSCHNI GROUP" AND OTHERS TO CLOSE THEIR ACCOUNTS. I hope that the Foschini Group will take note and even though they think that they are untouchable they, they must remember their is a Biblical Principal which is in play all the time..."what you sow, you WILL reap".