1 reviews | Active since Jan 2017

05 Sept 2017, 20:49

Staff uninterested in customers

I walked all around the store and not one person greeted me. I was searching for sizes and no one offered help. I went to try on clothes and no one was there at the fitting room. I needed different sizes but no one was there to help so i couldnt be bothered to buy those items as i was so annoyed that I didnt go back out and search for the correct size. I did buy two things as i really needed them but it irks me to give Foschini my money. The keyword in this whole complaint is NO ONE..not one sales staff even acknowledged my presense. I uses to work for Foschini group so i am mortified at the level of service today. Totally not worth keeping my account with them.

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Replies (1)
Foschini
Foschini's reply06 Sept 2017, 09:44
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG