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Thobile H

1 reviews | Active since Feb 2016

18 Feb 2016, 21:27

staff stole from me

On the 11th february 2016 I went to buy perfume at foschini eastgate they were about to close the shop. Few customers were left and they were on the tills waiting to pay. I was the last to pay I went to the perfume counter and went to pay. I put my phone on the side pocket of my dress when I was about to pay, I could feel the lightness in my dress seconds before I made a payment and when I tell the foschini staff they didn't even give me attention and I even asked them to closed the door cause I knew who ever took it was still inside the shop, they told me they can't close since people left already and when I asked if they have cameras they said NO strange enough. I even ask the guy on the till to call it he did but it was closed and Icould see in their eyes they usually ***** from customers.... It is sad to see such things happening to such a big company like foschini and it says a lot if they can ***** from their own customers and get away with it. I very disappointed and angry for all the important information I lost and the fact that they **** and say they Dont have cameras even around the till where I was standing. Please help

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Replies (3)
Foschini
Foschini's reply19 Feb 2016, 08:45
Official
Hello Thobile78,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.


Best regards,

Foschini
Foschini's reply04 May 2016, 13:07
Official

Good Day  Thobile

Kindly note this query was addressed already .We hope to see you  soon on our stores .

TFG Team

 

Best regards,

TH
Thobile H's update04 May 2016, 13:59
Reviewer Update
I am surprised to see that the issue was addressed already with who? please note this query was not address i have requested the area manager to send me the confirmation in writing that confirms She did investigate and they are closing the investigation. all she told me was her staff don't even remember that event that happened on the 11th and that they couldn't get the camera records from the security since they only keep it for 2 days, i also felt after getting that information she sounded different from the first time i spoke to her (i think she felt we don't have a case since there are no records). please note she did not help at all, all she did was to cover up for her staff. Im very disappointed the whole area manager (Jackie )behaving that way. these people don't care about their clients. im not giving up on this i will get my proof. firstly i told her one that when asking one of the guys to close the door as search everyone inside He told me He was a new employee, Jackie confirmed She didn't have new staff and now im asking for the foschini telephone records from Telkom for the 11th February 2016. i asked her to state in writing what type of investigation did she do. she must provide the list of all the investigation process. I DONT AGREE WISH HER RESPONSE.