KM
Kamano M

1 reviews | Active since Sept 2018

27 Oct 2018, 09:32

Staff members who racial profile you

I went to the Foschini at Campus Square and I was practically treated like a ******** by one of the assistants who go by the name of Sunay/ Sunaè (sp.). She literally followed me around the whole store, not once asking me if I needed any assistance, and when I asked her if there was anything I did wrong she literally started shouting at me in front her colleagues and the very little customers that were in the store. Saying that she had to follow suspicious looking people.

I do not understand how it could be that I’m a suspicious looking person, maybe it was attributed to by the colour of my skin (my being black that is), however I did not appreciate this treatment as it really did violate my human rights and consumer rights.

I honestly do not think that I deserved the treatment that I received today (2018/10/27), that time I was in the store to pay for my TGF account which I needed up not doing because of how ill I was treated.

0
Replies (1)
Foschini
Foschini's reply29 Oct 2018, 15:00
Official
Good day Kamano,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly. 
Your patience and understanding is appreciated.

TFG