Staff don’t know their brands in the store

So I went to the Foschini store at Mall of the North (Polokwane - Limpopo) the other day looking for wigs (weave) since they have recently displayed them in the shop near the cosmetics & fragrance department. So there was alot of consultants in the store that day who are there to supposedly “HELP” and ”KNOW” all about every products in the store, however it seems non of them were/are very clueless with the wig-brands displayed in the store.

To my surprise non of them know/knew nothing about the wig-brands and also the prices for them, as they claim that management just “placed” the wigs in the store and not bothered to explain anything to them about the wigs and how they should be priced to customers.

I found this very very unprofessional and I ended up not buying the WIGS because I as a customer was also confused what was happening… and unlike any Foschini group, I would expect very good service and professionalism from them and not what I experienced at the store the past days. I think the staff should take more time to learn more about their NEW products because when customers want to buy anything from there, they would expect all the Foschini staff (in that specific department) to know about their brand and not tell customers they’re clueless about their brands.

This is very poor service and I expect more from Foschini and I’m highly disappointed.