NC
Nhlamulo C

1 reviews | Active since Feb 2017

21 Aug 2017, 09:36

Staff at Foschini Carlton Center extremely rude

I was with my fiancé on Sunday, we stepped into the Foschini store at Carlton Centre and I spotted a white shirt and jeans that I liked, I headed to the fitting room, only to wait at the door, as nobody was assigned to the fitting room. I eventually stepped in, just before I could make my way in, one of the staff member's VERY rudely snapped at me and said in Zulu 'Take a different colour shirt' and then walked away, no explanation, nothing. I then came to the conclusion on my own that I needed to try a different colour shirt as the white could get dirty and they wouldn't be able to sell it, however she was extremely rude and didn't show any kindness or professionalism. I was very angry and disgusted, I ended up leaving the store and bought what I had in my hands, I didn't want to shop around for more stuff, as I felt very annoyed by this lady's treatment. IT IS UNACCEPTABLE.

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Replies (2)
Foschini
Foschini's reply22 Aug 2017, 11:36
Official

Good day

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

NC
Nhlamulo C's update30 Aug 2017, 08:23
Reviewer Update
So a whole 8 days later, Nobody has bothered to pick up the phone and apologise for anything, or even say anything. I guess the whole TFG does not know anything about customer service or treating customers in a professional manner, my fiancé and I will be closing the account and marching over to Woolworths. Thanks for nothing.