Speechless

I lack words to describe experience with this Foschini Group.

My late mother was a Platinum or VIP member. I submitted all her documents for her death benefits claim in May / June 2019. At the time I was adviced to submit all the necesssary documents to the branch. I did as requested.

I was told by one of their ladies that my mother was covered for R10 000,00 plus R5000,00 credit.

I made contact with them late last year and received only a R2000,00. I send them emails concerning the above R2000,00.

Soon after this I receives phone calls from their debt collecting department demanding payment. I made contact via their facebook and was inform that this matter is now in their Claims department and than I was told it is with their Insurance Department.

This is really unacceptable and someone need to be held responsible for this.