GL
Gail L
1 reviews | Active since Mar 2012
01 Nov 2015, 10:47
Sold wrong make up colour
I went to the glen coaching to buy este Lauder double wear make up and I was approached by their make up artist who checked my skin colour and advised me to buy the colour and I had concerns but the other lady working there as well and said no that's the right colour for me and it's so expensive but I bought it and now putting it on this morning the colour is so dark and makes me look dark and everyone around me say I look dark and I'm so angry as I told them and they told me otherwise as they are experts in the field and now I'm stuck with something I'm not happy with and paid a lot of money for.im bitterly disappointed and want my money back or the right product
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Replies (1)Foschini's replyOfficial
01 Nov 2015, 12:43Hello hotpix,
We're so sorry to hear you had a bad experience in our store! This definitely isn't what Foschini wants to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you asap.
Thanks,
The Foschini team
We're so sorry to hear you had a bad experience in our store! This definitely isn't what Foschini wants to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you asap.
Thanks,
The Foschini team
Foschini's reply01 Nov 2015, 12:43
Official
Hello hotpix,
We're so sorry to hear you had a bad experience in our store! This definitely isn't what Foschini wants to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you asap.
Thanks,
The Foschini team
We're so sorry to hear you had a bad experience in our store! This definitely isn't what Foschini wants to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you asap.
Thanks,
The Foschini team
