BM
Bongiwe M
1 reviews | Active since Mar 2009
20 Dec 2021, 10:56
So disappointed in Foschini The Glen's Manager
I am so disappointed for a company as big as Foschini. I ordered something online and they sent me the wrong size. I've always ordered online and when ever I had a problem i'd rash to any store and the problem would be sorted. To my surprise I rushed to The Glen shopping mall and I was told they can't help me it's not their problem. Now I am stuck with a small top that doesn't fit me.
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Foschini's replyOfficial
07 Jan 2022, 15:55Dear Bongiwe,
Thank you for taking the time to bring this to our attention. We are sorry to hear that your online shopping and in-store experience was a negative one. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to have the matter resolved.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention. We are sorry to hear that your online shopping and in-store experience was a negative one. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to have the matter resolved.
Kind regards,
The Foschini Team
Foschini's reply07 Jan 2022, 15:55
Official
Dear Bongiwe,
Thank you for taking the time to bring this to our attention. We are sorry to hear that your online shopping and in-store experience was a negative one. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to have the matter resolved.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention. We are sorry to hear that your online shopping and in-store experience was a negative one. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to have the matter resolved.
Kind regards,
The Foschini Team