Sneaker Factory lack of client etiquette

Sneaker Factory 2 December 2024 I had the misfortune to experience crass and unfriendly service at Sneaker Factory (a member of the Fouchini group) in Garden Route mall George. I visited the store on Friday 29th November 2024. The sales attendants on the floor were helpful and friendly. However, when it came to pay – what an exhibition of client skill deficiencies. Three ladies attending 2 cash registers quarreling and bickering among themselves while myself and customers in front of me waited. They were so busy with their own arguing they rang-up my goods for the lady in front of me – needless to say more accusations among the 3 and bad speak. Then my turn came to pay – after being asked “cash or card” the teller rings it up as cash - more drama among the 3 of them. The drama includes me having to give my name cell phone number and sign a “cancelled cash slip” (with respect to the TFG group this wasn’t a problem of my doing and I am having to give my personal details to solve an issue of gross incompetence and lack of training). So the other teller rings up my sale – another teller who seemed to be the more senior of the three tellers took one of the shoes out the box with security tag attached and walked to the store next door to have the tag removed – she returned and to my disgust tossed the shoe in the box in front of me – the teller serving me had to repack the shoe Be alert – this store needs intense reconditioning of teller staff, they are rude, disinterested and bad for the brand. Sale transaction No. SR***