mD
molly D
1 reviews | Active since Jun 2015
19 Jul 2015, 11:41
sim swop not done
Went to foschini to do my sim swop, okay first of all they made me stand there for a long time without being assisted and there were no other customers on the queue and i was carrying a baby. They were doing something on the tills which i believe it could have waited. I had to announce my existence there. Its been a week now waiting for my new sim card to work. I pay for that sim swop to be done you know. I need my sim card to work. I have done this before it always take 2 working days, what changed now?
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Foschini's replyOfficial
20 Jul 2015, 10:53Hello mollyntando,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply20 Jul 2015, 10:53
Official
Hello mollyntando,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,