TM
THOBEKA M

1 reviews | Active since Nov 2009

21 May 2016, 18:41

SIM activated for contract without my permission

<p>I had an account with markhams which is paid off</p> <p>2 months ago i noticed my phone doesnt have network signal, phoned Mtn, was advised that my sim is a contract sim which i had no knowledge of. When i phoned Foschini they acknoledged that this is a mistake on their side, they accidentally typed my id number because the customer who took the contract had a similar id with me (i still dont understand what details the other client verified with the). They promised to fix the problem. The network was workimg again</p> <p> </p> <p>Midn Apri i travelled out of the country so my cell was off, came back may the 20th only to discover that my phone doesnt have a signal again, Mtn again advised me that my sim is a contract sim.</p> <p> </p> <p>Now i am rilly ****ed off by the bad customer service you are giving, i never took a contract with Foschin, you acknoledged a mistake on your side by you keeo on blocking my prepaid sim card forna contract i never took.</p> <p> </p> <p>Just fix this before i take this to my lawyers</p> <p> </p> <p> </p>

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Replies (1)
Foschini
Foschini's reply22 May 2016, 07:22
Official

We’ve passed your feedback on to our customer service department who will investigate this. They’ll be in touch with you directly with an update.

Thanks,

The Foschini team

Best regards,