Shoddy treatment by Foshini Customer Care Service

Today 13 November, I went to Foshini to renew my clothing account card. I've had my account for more than 15 years. Apparently once my ID was typed in no image of myself was visible on the computer screen. A lady from customer care asked me questions , which felt like an interrogation. Questions not pertaining to the matter at hand. According to her I "failed" the test and I would not be able to renew my card. Needless to say with such poor customer service I shall be closing my Foshini account after all these years. Shame on you, Foshini, for treating your customers so poorly.