Shocking State of Accounts Department

This is the third time I am lodging a complaint about Foschini - not one courtesy response which tells me they are not interested in their customers. So bad. I am not even going to give any of the details as I am tired of repeating myself. They must STOP sending me e-mails with INCORRECT details or information. In March they sent me a text message telling me my balance is nil when I owe them over R10 000!!! Therefore their accounting system is clearly completely dysfunctional. If my account is nil then they need to reverse my charges and close my account. That simple. I am highly annoyed. My cell no. is **********