BR
Boitumelo R

1 reviews | Active since Oct 2011

26 Nov 2018, 07:55

Shocking service from Foschini Sandton

I went to the Foschini Sandton cosmetic department on Sunday 26/11/2018. Firstly when I walked through the door there were two ladies right at the entrance who didn't even bother to greet or ask if I needed assistance. I went from one brand to the other looking for lip gloss. After about 5 minutes of not being assisted, I saw Mikateko standing and scrolling through her phone. I greeted her and asked for wipes, she did not respond, gave the look that suggested that I was asking the wrong person for help. I waited for the wipes to no avail. instead she started a conversation with one of the ladies that saw come in and never bothered to assist. I then scratched in my bag to find a tissue after noticing that I will not be getting any help from anyone. Upon realising that I had already found the tissues she walked away without even attending to me. I tried calling her back but she looked away and continued walking. I ended up going to Dischem to purchase the lip glosses because clearly my money does not make a difference in your bank account

0
Replies (2)
Foschini
Foschini's reply26 Nov 2018, 08:28
Official
 Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.  Your patience and understanding is appreciated. 

TFG
BR
Boitumelo R's update30 Nov 2018, 05:24
Reviewer Update
Hi Foschini Sending your customers system generated emails only because you want to be listed as one of the companies that respond is an insult,especially because you know very that you do not care about their complaints. I still have not received any response from the Area Manager, this clearly says your consultants are allowed to do as they please. Do not bother to respond, I got the message loud and clear.