Shocking service

<p>I paid my account in two instalments last month. The second payment I received, the 1st payment I made has vanished into thin air and to date I am still being harassed and charged for a payment I made over a month ago. I paid my account on time, sent proof of payment, in turn you guys keep sending me reminder sms's, you keep harassing me with phone calls, (BTW IAM PAYING FOR THESE CALLS AND SMS'S) Post my last phone call to your company, your agents now c all and when I answer, they drop the calls. Payment was due yesterday. Last month’s payment was still not updated. I hope this post will catch someone's eye, that you will have the decency to update my account, reverse the charges for sms's, phone calls, emails and the letters you've sent. My credit report shows that the account is in arrears, how are we going to rectify that, do I ask on my knees and with tears in my eyes... for such a big corporate your service is absolutely shocking!!!!!!</p> <p> </p>