1 reviews | Active since Jun 2014
SHOCKING SERVICE
I have been a loyal Donna Claire customer for years. On Friday 2015.07.31 I visited their shop in Mall of the North. I tried to pay my account and make a cash purchase. I was told that their system is down and it is the first time this has happened. When I wanted to only do the cash purchase I was told that is also not possible. However the jacket that I wanted to buy was marked down to R280, I even went to the cashier to make sure this was the price. When I wanted to pay Posha removed the sale label and told me it was R380, The sale label was then nowhere to be found. I was told to return the next day. When I asked to speak to a manager, Posha said she was the manager. I went back on Saturday, again trying to make a payment. After rolling her eyes at me, the lady said it was my card. Then Posha said that my card was messing up their system as the new card I received in Centurion two weeks ago wasn't linked. No one was willing to assist me. I was so embarrassed and frustrated. The attitude of the ladies in this shop is to say the least shocking. When I tried to phone customer service I was told they are not open on a Saturday! I will not set foot in their stores again!!
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
