Shocking service

I am unhappy and disgusted about the level of customer service I am receiving in Foschini Rosebank. The staff are *********** and they really do not care as to how they respond to me as a customer .

It has been almost 3 weeks now that have made a cellphone claim , I have submitted all the documents they needed and told that they will keep me updated of which they did not went to the store on Wednesday and was told that the person that deals with claims is not in I should go and come back the Friday (I find it very *********** that a person does not even try to help and just turn away the customer like that and not even show remorse is that how the staff have been trained?)

I went back again week before last and was told there is no one to assist and why did I come after 5 they cannot do a follow up and I could hear them talking to each other that my claim was only processed the previous day because there's some information missing . I eventually got a call last week Thursday and was told then that they still waiting for a policy number of which I do not understand why was the claim submitted without a policy number and have asked how long does it take to get one??? I was laughed at and told that I have just made a claim and am still going to wait long for this claims to be approved if it will be. Is this how Foschini makes customers to sign up for insurances ,don't give policy numbers and makes customers to suffer when they have to claim?

What is the turnaround time and how long must I still wait to get the policy number.Is this how the staff being trained to treat customers?

The level of unprofessionalism is very pathetic from such a company. It is really shocking that I get to talk to different people when I go there and still get the same bad treatment ,except for one lady that was really concerned and even make a call to ask (Sivukile) about the claim and she gave positive feedback.