TZ
Theresa Z
1 reviews | Active since Jun 2017
11 Jun 2017, 15:39
Shocking
<p>I recently app**** for an account with the foschini group and was ecstatic to learn that it had been approved with a credit limit of R8000, however when I went to go make my first purchase of about R3500 I was told I need to pay in a deposit of R 2000 because it is a new account.Now what is the point of having this credit facility if I have to pay a deposit worth so much in the middle of the month even.This was shocking and perturbing because I had to return the cellphone and few items I wanted to purchase.This term and condition was never explained to me when I app**** for this account,I am so disappointed at your new policy.It is stupid to say the least</p>
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Foschini's replyOfficial
12 Jun 2017, 09:30Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply12 Jun 2017, 09:30
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,