**** service

Early this year, in the first week of january i made an cellphone insurance claim at the markham vincent park store. I had such an awful experience! Firstly, the sales lady at the store that assisted me did not tell me to get all the neccessary documents to proccess the claim... she then called me 2 weeks later asking for an afidavid(its a damaged phone by the way). I then got the afidavid and took it to the store, meaning i have to take 2 taxis to get there and 2 taxis back home everytime i have to go to the store( takes money and time). About another week or 2 passed then she called me to pay 50 something rands as access fee for a cellphone technician(vodacom vincent park) to check the phone and it was declared beyond repairs and she recieved a document stating that. She then sent finrite those documents and told me that it will take 7working days to be proccessed and approved. I waited endlessly!!!! Had to make regular visits to the store because i did not have a phone for them to contact me but each time i went into store the sales lady would tell me that its still in proccess. This went on for weeks.... and i got frustrated and impatient!!! Eventually the claim was approved, finrite declared phone beyond repairs aswell. ALL THIS TOOK 2MONTHS. I went in store again and was told that i have to take the same brand and model cellphone. I wasnt happy with that at all as i have made previous claim of the exact same nature and was able to choose a phone of my choice as long as it is within the same price range.... so why is it different now????? I called finrite on the 28 february from the markham vincent store and spoke to the supervisor named Azeez Khan, he told me there is nothing he can do about it because its a TFG rule and not finrite. I asked him for the TFG number and he said he is not allowed to disclose that info! (I got the number at the back of the account card) I immediately called the TFG customer service and spoke to a gentleman called yola. He was very kind, understanding and patient. Yola said it will take 24-48 hrs for a response and i waited!!! Still no response!!! I then went back into store saturday 3 march to ask if finrite or TFG customer service perhaps contacted the store with a response regarding my complaint. No they did not i was told. I then called TFG customer service again!! This time i spoke to a nice lady called yolanda but she was unable to assist me as finrite offices are closed on saturdays. I left the store. So today i called the store to ask if there is any response yet again, and the sales lady told me i should go in to the store again to call finrite? This time i was furious and yelled at the staff because its been over 2months now(going on 3) and still im struggling. How many times do i have to waste money and time to go to the store????? I am not happy or willing to pay for a cellphone that im not satisfied with. Why cant i just choose the phone i want within the same price range like i could previously??? This is utter nonsense. And the fact that no one responds to my complaints is even more pathetic

#dissatisfiedcustomer #loyalpayingcustomer