Service delivery SUCKS!!!

A month back my cellphone got stole, I reported the matter with Foschini Loch Logan in Bloemfontein because I had an insurance with it. I have not received any feedback since then, I always have to go to the store and enquire and the consultant that working with the case would always tell me that they have not gotten back to them. I phoned them on Friday 28 March and I spoke to some consultant who asked me too many questions that he already has answers to cause they have asked me for affidavits and I have send them all the required documents. I have to use my resources, my time and money to follow up every time, they did not have a problem deducting money from my account but now that I have to claim they take me from pillar to post. I will not recommend the Foschini Group insurance cause they give poor service if no service at all.<br>