**** service

<p>I'm am so disappointed in the foschini in wynburg. </p> <p> </p> <p>I bought a fone by foschini in wynburg in the month of May. I only had the fone for a month. The camera gave me problems and I took it back early in June month. I was told it takes 7-14 working days to be repaired.. Well that's what Tanya told me. I went back to the store seeing that I got no feed back of my fone.. My fone still didn't reach the store. I spoke to the manager Berenice and she told me it take 2-4 weeks. I waited and eventually I got the fone back. But by surprise they sent me the wrong fone. I bought a Sony Xperia M4 and they sent back a Sony Xperia M5. I was not happy as I explained that I want the fone I bought. They told me it's a upgrade of the one I have thinking I should be happy. I told them I have no papers of this fone they giving me and no fone box so I want the fone I bought. 18th July I sent back the Sony Xperia M5... I told them they are giving me problems so I would like them to give me my credit back. Tanya told me she needs a collection number to refund my credit. I waited and waited I asked her how long does it take she can't answer me. I sent a message and tried calling her she don't reply. I wanted feedback on my credit and she ignores me. I got so ****ed off because I'm paying since May month for a fone I don't have. Eventually the manager came in the situation.. The manager called me to tell me the mtn rep say they want the box and papers of the Sony Xperia M4. I took everything they asked for the following day. Berenice the manager of the store told me she will keep me updated. Then I waited and waited once again. No feedback was given to me I went again to the store and all she told me that it slipped her mind to call me for the update news on my credit. She told me the mtn repair rep told her that he dropped off the box and the repair Centre. I waited two weeks and eventually went back to the store to ask when am I getting my credit back. She told me there is nothing she can do because she needs to wait on them for a collection number so I can get my credit back. If no credit is going to be given back this month it will be the 4th month I will be paying for a fone I don't have with me. </p> <p> </p> <p>This is so frustrating because it's shows that this company don't care of the service they give their customers. All I want is my credit back so I can close this account because this company give **** service! </p> <p>It's damn disappointing to see that a customer has to pay something they don't even benefit of! </p> <p> </p> <p> </p>