AM
Annah M
1 reviews | Active since Aug 2018
12 Sept 2018, 10:05
Service
I have handed in my phone for repairs on 14 august 2018, My phone gets sent to the wrong service provider. Than i get charged code rejection fee whereby its not my mistake that the phone was sent to the wrong place. Even today i don't know where the phone is keep on calling the store the phone has not yet arrived its been over 20 days now.
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Replies (2)
Foschini's replyOfficial
13 Sept 2018, 09:40Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please specify what store you ara dealing with and we will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply13 Sept 2018, 09:40
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please specify what store you ara dealing with and we will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
AM
Annah M's updateReviewer Update
13 Sept 2018, 10:55Handed the phone in at foschini fleurdal bloemfontein.
My details
Name: Annah Katsio
Contact number: ***
Office number: 051 – ***
Email: ***
AM
Annah M's update13 Sept 2018, 10:55
Reviewer Update
Handed the phone in at foschini fleurdal bloemfontein.
My details
Name: Annah Katsio
Contact number: ***
Office number: 051 – ***
Email: ***