SERIOUSLY!!!!!

Spoke to Thandile ***, promised to get back to me to resolve the issue which was payment relief/payment plan that I myself instituted due to the pandemic and lockdown. Somehow Fochini messed it up and noted it as arrears on my credit profile. I am busy purchasing a house and the bank confirmed they cant proceed until that has been updated at ITC and Experian. I called again and spoke to Kombela a manager who also promised to get back to me, STILL WAITING! I called again the following day, a VERY RUDE woman called Lauren was truly unhelpful to the point where I had to ask for her supervisor. She tried to deviate me away from speaking to her manager (Alicia) until I eventually said I want to speak to the CEO (whom she didnt even know who he was). Alicia came to the phone and tried to help me, went to one dept. got feedback called me back to confirm however it was still not resolved. Then promised to go to another dept. She would call me back, NO CALL BACK RECEIVED! I have had it....this has now been 2 weeks that I have tried to remedy this situation. I went as far as to just pay the full amount outstanding to finalize my bond but ABSA still wants the update to be sent to ITC and Experian before they will proceed. Fochini keeps telling me they cant do it and will only update it on the 20th. I asked politely if there is any other provision they could make since the problem occurred on their side and whilst they investigate I am the one that sits with the egg on my face so to speak. The account is paid in full. Update ITC and Experian IMMEDIATELY. Why should I wait since the issue isnt with me. I WANT ANSWERS AND DO NOT CALL ME UNTIL YOU CAN CONFIRM YOU WILL DO IT IMMEDIATELY!!!!!!!!!!!