1 reviews | Active since Jan 2012

22 Feb 2017, 10:14

Sent from pillar to pozt

<p>I bought a watch last year September. Now it has a problem.I took it to foschin Westgate last week.they checked it and agree to exchange it.but they don't have it.they said they are ordering it from clear water as they see there are two in there.later they call Sunday to tell me clearway error don't have it but they need the code on the slip of which they copy the slip till today nothing.I went to mall of Africa they say they don't have it.but they have a similar one but the price was more with 100.I said I can even top up.they didn't want they said they would change with exact watch now I'm stuck with this watch no one seems to care.</p>

0
Replies (3)
Foschini
Foschini's reply22 Feb 2017, 10:39
Official

Good Day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated

TFG

's update23 Feb 2017, 13:11
Reviewer Update

Still no one has contacted me

's update28 Feb 2017, 11:41
Reviewer Update

i'm still awaiting response since my review above.no one has come back to me.i dissappointed with this type of service