Sent a phone in for repairs

<br> Hi <br> <br> I'd like to report misconduct and badgering behavior I got from the staff at fochini springs telephonically. I sent a phone in for repairs about a month and a half ago and I still haven't received it, I keep getting the run around when I ask about its whereabouts. I'd like to know what my course of action should be since this situation is really getting out of hand. I just got off the phone with the manager there on a screaming match! Seriously is this how fochini treats its customers! The staff is not properly trained at the same time no one seems to know what is happening in that shop with the phone!!!<br> <br> Thanks <br> KP