BK
Bongiwe K
1 reviews | Active since Jun 2018
17 May 2019, 15:33
SECURITY CONCERN
Dear Foschini I phone in about 10 minutes ago and spoke to one of your call center agents. I wanted to query why I no longer receive notifications when I make a purchase. the gentleman by the mane of LUNGISA NZAMELA was so rude and unhelpful. he was shouting at me. please listen to the recording. for such a huge chain store I am shocked you have such people working under you. this is also a security concern for me, clearly Lungisa did not understand that. you have call centers and agents to make sure your customers are happy, I have never been so disappointed.
can you please listen to my recording and let me know if that is acceptable.
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Replies (1)BK
Bongiwe K's updateReviewer Update
27 May 2019, 08:54Dear Foschini
As per above, I called in to ask for your assistance with my account.
you have not bothered to make any contact with me or try and help me with my concern.
what you did manage to do was block my account for no reason.
I fail to understand how you can treat your loyal customers like this.
this is extremely disturbing to say the least.
As per above, I called in to ask for your assistance with my account.
you have not bothered to make any contact with me or try and help me with my concern.
what you did manage to do was block my account for no reason.
I fail to understand how you can treat your loyal customers like this.
this is extremely disturbing to say the least.
BK
Bongiwe K's update27 May 2019, 08:54
Reviewer Update
Dear Foschini
As per above, I called in to ask for your assistance with my account.
you have not bothered to make any contact with me or try and help me with my concern.
what you did manage to do was block my account for no reason.
I fail to understand how you can treat your loyal customers like this.
this is extremely disturbing to say the least.
As per above, I called in to ask for your assistance with my account.
you have not bothered to make any contact with me or try and help me with my concern.
what you did manage to do was block my account for no reason.
I fail to understand how you can treat your loyal customers like this.
this is extremely disturbing to say the least.