jC
joeline C
1 reviews | Active since Feb 2015
29 Nov 2021, 08:33
Second complaint about Foschini
Good day
This is the second review in two weeks of the same company. Firstly, I asked for an updated statement emailed to me from Foschini. I received a sms they will get someone to phone me. It never happened. Then I received an email to say it has been solved. I never received the statement. Then I purchased a gift voucher for my sister and entered her email address for delivery. It is now days later and she still has not received the email. What is going on Foshini? You used to be so excellent. Why are we reading all these bad reviews of you? Please can someone assist me? Have we resorted to begging for Foschini to ass
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Foschini's replyOfficial
29 Nov 2021, 10:12Dear Joeline,
It truly concerns us to receive this feedback, we're so sorry that we haven't provided you with a seamless experience - and this being on two separate occasions. Customer service is incredibly important to us and we sincerely appreciate your feedback as this is not the level of service we strive to provide.
We have brought this to the urgent attention of our team, who will be in touch with you to ensure your sister receives the gift card, and follow up on the requested statement.
Kind regards,
The Foschini Team
It truly concerns us to receive this feedback, we're so sorry that we haven't provided you with a seamless experience - and this being on two separate occasions. Customer service is incredibly important to us and we sincerely appreciate your feedback as this is not the level of service we strive to provide.
We have brought this to the urgent attention of our team, who will be in touch with you to ensure your sister receives the gift card, and follow up on the requested statement.
Kind regards,
The Foschini Team
Best regards,
Foschini's reply29 Nov 2021, 10:12
Official
Dear Joeline,
It truly concerns us to receive this feedback, we're so sorry that we haven't provided you with a seamless experience - and this being on two separate occasions. Customer service is incredibly important to us and we sincerely appreciate your feedback as this is not the level of service we strive to provide.
We have brought this to the urgent attention of our team, who will be in touch with you to ensure your sister receives the gift card, and follow up on the requested statement.
Kind regards,
The Foschini Team
It truly concerns us to receive this feedback, we're so sorry that we haven't provided you with a seamless experience - and this being on two separate occasions. Customer service is incredibly important to us and we sincerely appreciate your feedback as this is not the level of service we strive to provide.
We have brought this to the urgent attention of our team, who will be in touch with you to ensure your sister receives the gift card, and follow up on the requested statement.
Kind regards,
The Foschini Team
Best regards,