MT
Macqulyn T

1 reviews | Active since May 2015

15 May 2015, 13:45

Samsung Galaxy Tab - The Poor Service Continues

After making a complaint got a call from Cara Styles contradicting herself.<br> <br> The last time I spoke to Cara Styles regarding the Wrong Samsung Galaxy Tab 3 been dlievered instead of the one I ordered Online she said that I courier will be sent to do a swap of the Tablet. This was 4 week ago. On 11 May 2015 I finally received a call from her stating that its Samsung fault and that she is waiting on Samsung the supplier to provide her or the TFG with feeback.<br> <br> A area manger also never contacted me as they promised on this site. Please provide me your contact details so that I can contact you or write to you as calling the Foshini group always leads a voice mailbox.<br> <br> Such poor service I have never experience this with any other retailer. This group should learn from Mr Price and Truworths for their above and beyond excellent service.<br> <br> I want a refund or the correct phone. I paid R3800 for a R2500 TABLET. Foshini stocks the R2500 Tablet on their display for which I got for R3800 online which was not the Tablet I ordered online.

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Replies (1)
Foschini
Foschini's reply15 May 2015, 14:27
Official
Hello MacTitus,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Hi Online Dept and they will contact you directly.