Samsung cellphone purchased on account by my domestic worker

<p>My domestic worker purchased a new Samsung Grand Neo cellphone on 19/3/2016 at 12h43 for R2,399 on her account at Foschini Pinetown. She took the phone back on 12 October complaining that the phone gets very hot and she thinks it may be the battery. Apart from that the phone was in perfect condition. The phone was returned, and it is now not even switching on. She took it back again and she was refused another repair opportunity. This phone is still under warranty and should be replaced, no questions asked. Service levels are shocking. Apart from the time and money spent to return this more than once, why take advantage of her situation and give her inappropriate answers and no solution to her problem. You were very happy to sell her the product on account, but the after service when required is non-existent</p>