Same problem reported in November 2014

I've logged the following complaint in November 2014: I have received a rewards card from foschini. They asked me my surname and I have spelled it for them and they came out with POORLAME, which should be POOLMAN. I feel it is insulting calling me poorlame. I am receiving sms' saying MRS POORLAME this is ticking me off very bad. I told the people they must fix but they say they can't change it on the system we must get another card on my husband's name. That is unacceptable. Please fix it or cancel it but I won't accept insulting people saying my surname is POORLAME. Please fix it. And still it is not sorted out. Yesterday I received an sms say Mrs POORLAME.<br> Please close my points card I don't want anything to do with Foschini's!!!