LB
Lwazilwandile B

1 reviews | Active since Oct 2015

31 Oct 2015, 00:25

sales person ****

A foschini consultant at the door called me aside and told me about the account benefits which she only mentioned that they will notify me whenever i used my card, I signed up for it. To my suprise when I went to make payment at the end of September the balance wasn't reduced so I enquired. That lady signed me up for insurance, legals and others! Things that I know nothing about. I am very angry and dissapointed with Foschini, I will never sign up for anything because your staff members lie to us customers. The customer service promised to investigate and resolve the matter and then get back to me by the 12th of October 2015, I am yet to recieve that call. If this is how customers are treated then I shall pay the outstanding amount and close the account.

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Replies (1)
Foschini
Foschini's reply07 Nov 2015, 07:47
Official
Hello Lwazilwandile,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you directly.

Thanks,
The Foschini team

Best regards,