iC
ivyfadzai C

1 reviews | Active since Nov 2017

26 Nov 2017, 18:01

sales consultant loses his phone and chases me out of the srore

On the 16-10-2017, Foschini Stores Promenade mall. I came to the store around 3:30 - Monday afternoon with my 1 month old daughter (infant). I came to place a laybe for my 5 year old daughter as I always do peasonally. As I spoke to the consultant named to "David"_ he requested to see my phone _ as he wanted to see reference of my laybye. I handed him the phone and my child started to cry, I told him I quickly need to breastfeed my child he said OK. When I was done I went back to him - he doesn't know where he had placed the phone. He then **** in my face that he had given me the phone back. I then requested the security footage at first they didn't want to give me but later they showed me. The consultant had left the phone on the counter whilst I was breastfeeding my infant. The footage is clear. I was then discriminated and chased out of the store. They told me that the is nothing they could do. I have lost my personal gadget that has my personal information and still paying for. I was discriminated by the staff and told to leave the store. I have the footage and still this day no contact has been made. I am hurt and disgusted by the way I was treated, The Foschini Group - is a big company to have such rude and *****'s in their store. I want my phone and I will not stop until I get it back.

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Replies (1)
Foschini
Foschini's reply27 Nov 2017, 15:10
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG