Sad service .... just sad ...

<p>Tried calling Foschini Cape Gate as each time I go there they are out of stock of the Clinique foundation I use. I started calling at 9am, the call was eventually answered by a gentleman. When requesting that I speak with someone at Cosmetics the call was not answered and eventually dropped. I made several attempts to call back - 11 to be exact, no answer. </p> <p>I eventually called Markham Cape Gate and requested that someone ask the store manager at Foschini to please return my call. Andre from Markham was super awesome and assured me that he will walk over to Foschini, a few minutes later Andre returned my call from his personal cellphone saying that Foschini is experiencing problems with their phone lines. I find this rather odd as they has previously answered my call just a few minutes ago. I asked Andre whether he can please request the Manager on duty to call me, as while I appreciate Andre using his own personal phone to call me I expect the Manager to be the one taking control of the situation and returning my call. Andre then advised that there is no manager currently in the store - he is not sure why. Ah ha, so this is probably why there is no control in this store, how this store is constantly messy and queues are always long with one person on a till at month end, giving Foschini Cape Gate the worst reputation.</p> <p> </p> <p>Thank you Andre at Markham for all your effort, it is appreciated. Perhaps Andre can teach Foschini Cape Gate a thing or two about customer service.</p> <p> </p> <p>Foschini - step it up please. </p> <p> </p>