DP
Dorothy P

1 reviews | Active since Sept 2014

26 Oct 2018, 15:22

Rudest laziest ****** no help

How sad was I when a few weeks back I bought almost if not more R3000 worth of facial products. The lady who assisted me in choosing was so lovely. Come to the payment counter you could cut the stiff atmosphere with a knife. Yesterday, I went back for a pair of boots. We were asked to go pay at the cosmetic counter. Only I went to the cosmetic counter... there were two ladies. One was helping a customer, sorry TWO was helping a customer, another one sat behind the till. She was asked to assist the other customer. Which she did. There I was standing away. Minding my business. The clerk who passed over the customer just sat there looking at me doing absolutely NOTHING. Yelling at a male customer which was walking around. Ok so I turned around and went back to the paypoint. Again another lady was asked to go to the cosmetic counter. I was standing in line for a while now. I laughed (as did the lady in front of me) I said they wont help you that side. Once I was assisted I left. Coming out of the shop I saw here comes the lady who left the line to go to cosmetics. She was helped. Now since my first experience I thought about it, but not being the kind of person blaming everything on ****** (as you can see never have I mentioned coor) I just tuck it away. After my experience yesterday blatantly being ignored, I do feel this is a race issue at Foschinis Vaal Mall. They are rude at the coametics counter. Looking you in the eye not helping nothing. Even the atmosphere their attitude and body language looks the shared and looks torwars me I knew this is not a lazy thing.... if it is you should really make a point for appointing new staff. Money has no race. My "white" hard earned money pay their salaties at the end of the day. I will make a point of telling people of the ****** lazy attitudes to expect at Vaal Mall cosmetics counter. And close my account ASAP. You all should go learn from the personnel at the Donna shop at Vaal Mall. They the best. Good bye Foschini Vall Mall. Rudest ****** employees (cosmetics each and every one of you) Foschinis.

0
Replies (2)
Foschini
Foschini's reply26 Oct 2018, 15:32
Official
Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly. 

Your patience and understanding is appreciated.
TFG
DP
Dorothy P's update15 Nov 2018, 11:53
Reviewer Update
I have NO idea if this is some kind of joke for these people. PAYING customers are complaining & it seems we the laughing stock. So I received a call which went like this... hello dorothy speaking.... loud abundant laughter i had to wait for silance to say hello again... its so and so from Foschini Clarins just want to know if you happy with our product. Me: yes thank you i love it. Caller: thank you. Me: ok then. Caller: what sorry? Me: no i just said thank you. Caller: ok. What the fudge man!!!! We hanging in air here whats happening? I hung up. So is this how TFG handles poor customer service? The MORE bad service hahaha its a ****** joke its what it is. Pleaae PLEASE dont ask those *********** non caring what you supposedly call employees to call me again. You will NOT see me again. You guys at the Vall Mall dont deserve to be open AT all. DONNA shop and Total Sports and Markhams NOT included. Foschini should close their doors till you get competent non ****** employees.