1 reviews | Active since Nov 2016
Rude and not very customer friendly
<p>On Friday 10 February I went in to Foschini in the CBD to go buy some make-up and a face wash. So I went in hoping that someone could assist me with my break outs. Got there the last in cosmetics was busy with people (chit chatting as usual) they leave and she doesn't come over to help me... uhm okay. I wonder around the cosmetic department for +/- 10 minutes maybe 15. So to give some time I walked over to clothes department and she mumbles somethi g behind me in Zulu. Mind You this is not the first time that I get this type of treament when I go to Foschini CBD in Middelburg. She knows i cabt speak Zulu and she refuses to help me in English. When i finally decided that its fine that I won't get makeupI went to go pay. She than stands there as if I'm not there. A few seconds later she walks away from the counter. Is this the services that I'm paying for? </p> <p> </p> <p>I am honestly so upset I cut my card up and will be paying off my foschini account over the next few month because the customer service at TFG is pathetic. Always have to force to get proper service.</p> <p> </p> <p>I'm done</p> <p> </p> <p>Finish </p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG
