******* ********** and worst service on earth

Never received such a bad service in my whole life. Recently found out that this Group has inept systems to combat ***** as the open accounts for customers by viewing a ID against that which is in the ID and the person who brought it and UV as a security measure. An account was opened in my name without my knowledge and to be told by a customer care supervisor that they aren't willing to help me and drop the call on me. My story is a s follows, I went to a foschini store in Alberton and a lady assisted me with contacting the customer care and apparently that is the only place that I can be helped which isn't a problem as long as I get help. We called twice and on the second time they refused to assist me telling me that I must use my resources to log a case, have you ever heard of that when you making a loss are you kidding me? The rude lady wasn't willing to listen to me that I never opened the account and the next thing when I told her Im not done talking to her she just transferred me to a worse problem who is a supervisor - useless person - who told me that I must do something which is to log a case number which I did not refuse to, but had conditions and at the end of the day our conversation went south when I didn't concede to some of her instruction next thing she told me that she going to drop the phone on me... What type of a supervisor drops a call on such a serious matter if she knows nothing about it, she is service supervisor and not favor supervisor talk about pathetic attitude and service-see my money going to you again -